Experience the Sanitas difference for yourself.

Sanitas patients have a doctor in their pocket, and now you can too! Sign up for 90 days of free access to mySanitas-Doctor to skip the waiting room and chat with a Sanitas doctor about your health concerns—in minutes from your mobile device or computer. The doctor will see you now!

Access care from anywhere

Download the mySanitas Chat App and talk to a doctor within minutes.

When you’re sick or dealing with a minor injury, it can be tough to make a trip to the doctor’s office. No need to wait for an appointment, or to rush out during lunch to see a doctor.

Whether you're at home, work, or school, with the mySanitas Chat app you get access to a Sanitas doctor to get medical advice and answer your questions.

App Store
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Frequently Asked Questions

mySanitas Chat is a patient service program that provides free online access to a Sanitas doctor for answers to your health questions through your mobile device or computer. It works like text messaging in a secure manner. Once you’re logged in, you can immediately start chatting with a Sanitas doctor. You can send images, documents or switch to video, if needed.

  • When you feel ill or sick, but it’s not life threatening
  • When you have a minor injury
  • When you have general medical questions
  • If you reside in Florida, you will also have the option to choose either mySanitas Nurse Educator or mySanitas Patient Services. 
    • Use Nurse Educator when you have questions about chronic condition management or prescriptions 
    • Use Patient Services when you are looking for general information about locations, services, benefits or wanting to book an appointment
  • If you reside in Tennessee, you will also have the option to choose Patient Services 

Notice:

mySanitas Chat providers do not issue prescriptions for substances controlled by the Drug Enforcement Agency (DEA), non-therapeutic (such as Viagra or Cialis), and/or certain other drugs that may be harmful because of their potential for abuse. Current list of DEA-controlled substances.

If you require any of these medications, please contact Patient Services by calling 1-844-665-4827 (or Florida patients may use the app) to schedule an appointment at a Sanitas Medical Center location near you.

mySanitas Chat hours vary by state:

FLORIDA

  • mySanitas Chat is no longer available to Florida patients. Please visit mycare.mysanitas.com/login to connect with your doctor, monitor your health, review results, access your health records, schedule an appointment, and access additional services and support.

TENNESSEE

  • Doctor: Monday to Friday from 9am to 6pm CST*
  • Patient Services: Monday to Friday from 9am to 6pm CST*

TEXAS

  • Doctor: 7 days a week from 8am to 4pm CST
  • Patient Services: 7 days a week from 8am to 4pm CST

NEW JERSEY

  • Doctor: Monday to Friday from 8am to 4pm EST* 

*Closed on Holidays

If you need immediate assistance from a Doctor and it’s after hours, please call 1-844-665-4827.

Download our app called “mySanitas Chat” in the Apple Store or Google Play Store.

You can also sign in from your computer at mysanitas.com/chat.

  • Existing Sanitas patients with any health insurance plan accepted by Sanitas.
  • Florida Blue members with myBlue individual plans who have selected Sanitas as their primary care provider, even if they have not had their first doctor visit at one of our Florida medical center locations.
  • Non-patients who received a limited time guest pass offer.
  • Non-patients with who requested access online and received the activation invitation.
  • SanitasCare members.

To become a Sanitas patient, you’d need to schedule an appointment in any of our medical center locations and select one of our primary care providers as your ongoing doctor.

A team of bilingual Sanitas doctors will be available to answer your questions and help you with your concerns. Because it’s an on-demand service, you may or may not chat with the doctor you regularly see at Sanitas. However, the mySanitas Chat medical team will be able to see your medical history with Sanitas to ensure you have continuity of care and will update your profile in your medical record for your next visit to a Sanitas location.

After typing in your first message, the typical response time is less than three minutes or so. The doctor is there to quickly and efficiently help you. Stay online after you send your message and your chat will continue as long as you need it.

  • Request a free 90-day trial account at mysanitas.com/chatpass 
  • Complete the registration form.  All fields in the form are required using the patient information, not the caregiver information.  
  • After a couple of minutes, you should receive an email from Sanitas Medical Center (subject line “mySanitas-Doctor Invitation Instructions”) to confirm your trial account and complete your registration. You must click on the link in this email to complete your registration and gain access to the platform. If you don’t see the email after 30 minutes, be sure to check in your junk/spam folder. 
  • For support during the registration process, please contact: support@cirrusmd.com 
  • It’s free.  A service for Sanitas patients 
  • It’s convenient. Receive the care from anywhere, no appointment needed
  • It’s fast.  Get the answers, diagnosis and treatment you need from a Sanitas doctor in minutes      
  • It’s safe.  Chat, share images or video in a secure online environment 
  • Desktop or laptop computer (ideally less than three years old)    
  • PC operating system: Windows 7+; Apple operating system: OSX 10.6+
  • Desktop web browser: preferably Google Chrome, Safari, or Firefox
  • Webcam (most computers have a built-in webcam)
  • Microphone (most computers have a built-in microphone)
  • High-speed internet connection of at least 3.0 Mbps download / 1.0 Mbps upload
  • An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 10+) 
  • An Android device (less than 2 years old) with at least Lollipop 5.1+

Get your 90 day guest pass today!

Like having a doctor in your pocket, mySanitas-Doctor allows you to skip the waiting room and gain peace of mind by chatting with a Sanitas doctor within minutes—no appointment needed.