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What is mySanitas?

The mySanitas app is a patient portal available on Apple or Android smart devices (mobile phones, tablets and computers) that gives Sanitas patients access to Sanitas healthcare teams and records. You can access mySanitas through the app or website (portal) at mysanitas.com. For states and insurance plans that allow it, you can connect via chat or video instantly to get care now.* Or schedule an in-person visit at any Sanitas Medical Center. 

Does mySanitas have operating hours?

The app and website (portal) are available 365 days a year, 24 hours a day, including holidays.

Get Care Now* hours depend on your state. Florida is 365 days a year, 24 hours a day, including holidays.

What language is mySanitas available in?

mySanitas is available in English and Spanish. You can set your language preference during registration or in your account settings. 

*Services and features offered may not be available under all health insurance plans or in all locations.

Who is part of the Sanitas care team?

Sanitas care teams include physicians, nurse practitioners, health coaches, nurses, care coordinators, clinical social workers, nutritionists, and patient service teams.

What doctors and health professionals will I connect with virtually?

You’ll always connect with Sanitas health professionals in the mySanitas app and on-line. They are employed by Sanitas––working together to care for you. They collaborate on your care plan and have access to your Sanitas medical record, so you have care continuity regardless of who you see. 

In Florida, we have a team available 24/7 for patients to Get Care Now.* 

For scheduled telehealth or in-person care, you’ll visit with a member of the care team you see regularly in person. 

What services are offered through mySanitas?

You can access a complete set of services in English or Spanish, which is seamlessly continued where ever  you receive care --- on-line, in-person, or at home. 

Services include: 

• Get Care Now:* Access to care 24/7 (for Florida patients)
• Appointments: Book and manage past, current, and future appointments
• MyHealth: Access and view your health record
• Mental health:* Access our behavioral health educational resources
• Wellness:* Learn about common conditions, facts, symptoms, treatment, and care and more 

What type of medical care can I get with mySanitas?

You can schedule an in-person visit at any Sanitas Medical Center using the app for all of your primary care and most urgent care needs. 

And if Get Care Now* is available in your account, you can start a virtual visit anytime, day or night, within the app. 

Get Care Now is a great option for when: 

• You don’t feel well and it’s not life threatening
• You’ve had a non-life-threatening injury or accident
• You’re not sure if you need to go to urgent care or the ER
• You’re having trouble managing an ongoing health condition such as diabetes, asthma, respiratory conditions, hypertension, heart condition, mild depression, or anxiety
• You need an annual wellness checkup
• You need immunizations or preventive care tests
• You have any health question or concern

We do not provide emergency medical services on the app or on-line. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.   

*Services and features offered may not be available under all insurance plans or in all locations.

Who can use the mySanitas app or online patient account website (portal)?

mySanitas patient portal is available to all Sanitas patient to access your health records and manage your appointments. However, certain in-app services and features vary by state and/or health plan. 

Get Care Now is an in-app service that is currently only available to patients located in Florida that are also a:

• Florida Blue member with a prior visit at Sanitas.
• Florida Blue HMO member who has selected Sanitas as their primary care doctor, regardless of if you've had a prior visit at Sanitas or not.
• SanitasCare direct primary care members. 
   

How does mySanitas "Get Care Now" work with my health insurance?

Get Care Now is the 24/7, on-demand virtual care service in the app. It works the same as if you were to visit a Sanitas Medical Center in person. 

Once Sanitas confirms that you are an active participating health insurance member, you’ll be able to access Get Care Now services through the mySanitas app or online patient portal. The virtual visit will be billed to your health insurance plan to ensure it is applied to your deductible and/or out-of-pocket costs, based on your coverage.

Your health plan may cover all or a portion of the costs. You will be responsible for the standard co-payment and/or deductible for services as described in your health plan.

How do I create an account for the mySanitas app or online patient portal?

1. Download the mySanitas app from Google Play or the App Store.
2. First-time users will be directed to set up an account.
3. Simply sign in using the mySanitas log in and password you set up.

Creating your mySanitas account

You will be asked to enter your email address, first and last name, date of birth, sex, mobile phone number, and password. 

When you want to start a service, Sanitas will verify your insurance coverage. 

Note: If you are a Florida Blue member with a myBlue Connected Care plan, you do not need to have a separate Sanitas account. You can log in to your Florida Blue member account and follow the link to mysanitas.com. 

What devices can I use to access mySanitas?

• Iphone 7 iOS 14.6+
• Android 12+

What are the technical requirements needed to access mySanitas on a computer?

• PC operating system: Windows 7+; Apple operating system: OSX 10.6+
• Desktop web browser: Google Chrome v.91+ or Safari v.14+
• Webcam (most computers have a built-in webcam)
• Microphone (most computers have a built-in microphone)
• High-speed Internet connection of at least 3.0 Mbps download / 1.0 Mbps upload

Who can I call if I have questions or have problems accessing the app or the website?

Please call 1-844-665-4827 (FL) or 1-844-275-8748 (TX) for support from our patient service team. Or, visit mysanitas.com to get support via the online chat.