mySanitas
Managing your healthcare has never been so easy.

Sanitas offers you every way possible to get the care you need, when you need, from wherever you are. Our new app keeps you connected to Sanitas care teams, healthcare resources and your health details 24/7.

  • Connect to our doctors and care teams 24/7: on the phone, video or chat, or use our state-of-the-art symptom checker

  • Manage and book in-person or televisit appointments, at your convenience

  • Access personal health records, get visit details, medications, labs, tests, imaging, shots and more

  • Get real-time support from Sanitas nurses and health coaches, plus personalized care programs to manage your conditions and health goals

Tap or click for care on demand.

Online or on the go, Sanitas patients with Florida Blue health insurance can manage their health with care on demand, 24/7. Download mySanitas app today!

App Store
Google play
Care designed with you in mind.
  • “Multi-tasking is my middle name.”

    Tap the app to manage and book appointments.

  • “I think my allergies are acting up.”

    Televisits give you care from home.

  • “I can’t remember my last checkup.”

    Your personal health record at your fingertips.

  • “I wonder if this is a sinus infection or a cold?”

    The symptom checker gives you answers on demand.

  • “She’s the apple of our eye.”

    Peace of mind knowing Sanitas is just a tap or click away.

  • “I can be there in 20 minutes for an x-ray.”

    On the phone or in person, you’ll always work with a Sanitas expert.

  • “My sugar levels have been off.”

    Chronic condition programs keep your health in check.

To know us is to trust us.

50% more time spent with patients | 94% satisfaction rating | 100% love working here, and taking care of you

Frequently asked questions

What is mySanitas?

The mySanitas app is a new virtual care service available on smart devices (mobile phones, tablets and computers) that gives Sanitas patients access to Sanitas healthcare teams 24/7. You can access mySanitas through the app or website (portal) at mysanitas.com/fl. You can connect via chat or video instantly or make an appointment in the app to schedule an in-person visit at any Sanitas Medical Center in Florida.

 

Does mySanitas have operating hours?

The app and website (portal) are available 365 days a year, 24 hours a day, including holidays.

 

What language is mySanitas available in?

mySanitas is available in English and Spanish. Once you register, you can set your language preference.

Who is part of the Sanitas care team?

Sanitas care teams include physicians, nurse practitioners, health coaches, nurses, care coordinators, clinical social workers, nutritionists, and patient service teams.

 

What doctors and health professionals will I connect with virtually?

You’ll always connect with Sanitas doctors and other health professionals in the mySanitas app and online. They are employed by Sanitas––working together to care for you. They collaborate your care plan and have access to your medical record, so you have care continuity regardless of who you see. For on-demand care, we have a team available 24/7. For scheduled telehealth or in-person care, you’ll have access to the care teams you see regularly in person.

 

What services are offered through mySanitas?

You can access a complete set of services in English or Spanish, which is seamlessly continued whenever you need in-person care at a Sanitas Medical Centers or at home. These services include:

  • Care now: Access to urgent care 24/7
  • Appointments: Book and manage past, current, and future appointments
  • Care programs: Support needed to help manage your health conditions
  • MyHealth: Access and view your health record
  • Symptom checker: Virtual assistance to help you learn about and care for your health concerns
  • Health library: Learn about common conditions, facts, symptoms, treatment, and care and more

 

What type of medical care can I get with mySanitas?

The app and patient account portal offer primary and urgent care services. You can start a virtual visit anytime, day or night, or schedule an in-person visit at a Sanitas Medical Center if:

  • you don’t feel well and it’s not life threatening
  • you’ve had a non-life-threatening injury or accident
  • you’re not sure if you need to go to urgent care or the ER
  • you’re having trouble managing an ongoing health condition such as diabetes, asthma, respiratory conditions, hypertension, heart condition, mild depression, or anxiety
  • you need an annual wellness checkup
  • you need immunizations or preventive care tests
  • you have any health question or concern

We do not provide emergency medical services on the app or online. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Who can use the mySanitas app or online patient account website (portal)?

  • mySanitas is available to Sanitas patients residing in Florida with a Florida Blue health insurance policy.
    • Florida Blue members who have had a prior visit at Sanitas can register for the app or account portal.
    • Florida Blue HMO members who have selected Sanitas as their primary care doctor can register for the app or account portal.
  • SanitasCare members.

 

How does mySanitas work with my Florida Blue health insurance?

The app services work the same as if you were to visit a Sanitas Medical Center in person. Once Sanitas confirms that you are an active Florida Blue member, you’ll be able to access services through the mySanitas app or online patient portal. Sanitas services will be billed to your Florida Blue plan to ensure they are applied to your deductible and out-of-pocket costs, based on your coverage. Your Florida Blue health plan may cover all or a portion of the costs, and you will be responsible for the standard copayments and/or deductibles for services as described in your health plan.

 

Is mySanitas available in other states?

Currently, mySanitas is only available in Florida. Access in other states will be available in the future.

How do I create an account for the mySanitas app or online patient portal?

  1. Download the mySanitas app from Google Play or the App Store.
  2. First-time users will be directed to set up an account.
  3. Simply sign in using the mySanitas log in and password you set up.

Creating your mySanitas account: Enter your email address, first and last name, date of birth, sex, mobile and password. When you want to start a service, Sanitas will verify your Florida Blue insurance status.

Note: If you are a Florida Blue member with a myBlue Connected Care plan, you do not need to have a separate Sanitas account. You can log in to your Florida Blue member account and follow the link to mysanitas.com.

 

What devices can I use to access mySanitas?

  • Iphone 7 iOS 14.6
  • Android 12

 

What are the technical requirements needed to access mySanitas on a computer?

  • PC operating system: Windows 7+; Apple operating system: OSX 10.6+
  • Desktop web browser: Google Chrome v.91+ or Safari v.14+
  • Webcam (most computers have a built-in webcam)
  • Microphone (most computers have a built-in microphone)
  • High-speed Internet connection of at least 3.0 Mbps download / 1.0 Mbps upload

 

Who can I call if I have questions or have problems accessing the app or the website?

Please call 1-844-665-4827 for support from our patient service team. Or, visit mysanitas.com to get support via online chat.

Sanitas is an independent medical center, serving people insured by Florida Blue (or other Blue Cross Blue Shield plans), original Medicare or self-paying for medical treatment.

Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.