Virtual Care

At Sanitas, we’re committed to making health care accessible, flexible, and tailored to your lifestyle. We make it easy for you to get the medical attention you need from home or on the go with the mySanitas patient app.

The mySanitas patient app makes accessing care more convenient than ever. You can schedule visits, check your referral status, send messages to your care team, and get virtual care 24/7—all from your smartphone or computer. The easy-to-use platform ensures that managing your health is simple and stress-free, so you can stay on top of your well-being anytime, anywhere.

Whether you prefer virtual visits for routine care or you're feeling under the weather, our virtual care services provide the same high-quality, compassionate attention you’d receive in person—without the hassle of travel or waiting rooms.

With Sanitas, quality health care is always just a click away.

Services
We take good care of you in sickness and in health.

In Health

  • Well visits
  • Follow-up care
  • Chronic care visits
  • Mental health counseling
  • Nutrition coaching
  • Care navigation
  • Medication management

In Sickness

  • Diagnoses of illness and treatment
  • Fever, cold, or flu
  • Allergies management
  • Sore throat
  • Conjunctivitis
  • Consultation before a trip to the ER
Frequently Asked Questions

What is virtual care, and how does it work?
Virtual care allows you to connect with a Sanitas provider from anywhere via secure video visits. Through the mySanitas patient portal/app, you can schedule appointments, get medical advice, and receive treatment without visiting a clinic in person.

Can I get a prescription during a virtual visit?
Yes, if your provider determines that medication is needed, they can send a prescription to your preferred pharmacy.

What if I need lab tests or an in-person follow-up?
If additional tests or an in-person visit are required, your provider will guide you to the nearest Sanitas location and help schedule any necessary follow-ups.

How do I schedule a virtual visit?
No appointment is needed when using the 24/7 "Get Care Now" feature in the mySanitas patient portal/app. You can schedule a virtual visit with your dedicated care team like you would any other appointment.

What type of equipment do I need for a virtual visit?
You'll need a smartphone, tablet, or computer with a camera and microphone, as well as a stable internet connection. The mySanitas app makes it easy to join your appointment with just a few taps.

Do I need to download an app to use virtual care?
For the best experience, we recommend downloading the mySanitas app on your mobile device. However, you can also access virtual visits through the mySanitas website on a desktop or laptop.

Is my virtual visit secure and private?
Yes, all virtual visits are conducted through a secure, HIPAA-compliant platform, ensuring your personal health information remains confidential.

How much does a virtual visit cost?
Costs depend on your insurance coverage and visit type. Virtual appointments scheduled with your dedicated care team or that end up using video conferencing cost the same as in-person visits in most cases. Chatting with a provider when you use the "Get Care Now" feature in the mySanitas app is complimentary.