Appointment guide for Connecticut patients

Coronavirus / Sanitas

Date: March 19, 2020

Here at Sanitas, we take your care to heart. Which is why our team members have been working hard on expanding our ability to care for you either from the safety of your own home or in one of our centers during the COVID-19 outbreak. No matter what's happening in the world around us, we’re here for you.

While we’re doing everything we can to serve you, for your own safety (as well as our other patients and staff), we ask that you talk to us FIRST before trying to come in to a center – even for urgent care – by using the mySanitas Chat app, calling 1-844-307-4827 or starting a chat here on the website.

We can now handle a variety of health concerns virtually instead of having you visit us in-person.

The fastest way to get care or ask questions is by using the mySanitas Chat app – a free patient service that’s always available, not just during the COVID-19 outbreak. You can download it from the Apple App Store or Google Play Store. Please see the eligibility requirements for using the app at the end of this guide.

If you have the following symptoms or have concerns that you may have COVID-19, we are mainly handling this virtually in order to keep everyone safe. Please call or chat with us FIRST if this is your case.

  • Fever greater than 100.4
  • Cough or sore throat
  • Shortness of breath or difficulty breathing
  • Chills or repeating shaking with chills
  • Muscle pain
  • Headache
  • New loss of taste or smell
  • Contact with anyone within the last 14 days who had COVID-19 

For your information, if you do walk-in to one of our urgent care centers, we will do triage at the door before you enter the center to determine how to best serve you.

The care and safety of our patients and team members are our number one priority. We will continue to work tirelessly to put things into place that will keep you safe. The Sanitas team thanks you for trusting us in putting your health first.

mySanitas Chat App Eligibility Requirements:

Who can use mySanitas Chat?

  • Existing Sanitas Connecticut, Florida and New Jersey patients with any health insurance plan accepted by Sanitas.
  • Florida Blue members with myBlue individual plans who have selected Sanitas as their primary care provider, even if they have not had their first doctor visit at one of our Florida medical center locations.

Who cannot use mySanitas Chat?

  • People who are not Sanitas patients or have not been to Sanitas in more than 24 months
  • Sanitas patients residing outside of Connecticut, Florida or New Jersey.
  • Sanitas patients who do not currently have insurance

How do I become a Sanitas patient?

  • To become a Sanitas patient, you’d need to schedule an appointment in any of our medical center locations and select one of our primary care providers as your ongoing doctor.

Click here for mySanitas Chat app frequently asked questions.

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