mySanitas Chat is a patient service program that provides free online access to a Sanitas doctor for answers to your health questions through your mobile device or computer. It works like text messaging in a secure manner. Once you’re logged in, you can immediately start chatting with a Sanitas doctor. You can send images, documents or switch to video, if needed.

• When you feel ill or sick, but it’s not life threatening
• When you have a minor injury
• When you have general medical questions
• If you reside in Florida and are a Florida Blue member, you will also have the option to choose either mySanitas Care Navigator or mySanitas Patient Services. 
  • Use Care Navigator when you have questions about chronic condition management or prescriptions 
  • Use Patient Services when you are looking for general information about locations, services, benefits or wanting to book an appointment

Notice:

mySanitas Chat providers do not issue prescriptions for substances controlled by the Drug Enforcement Agency (DEA), non-therapeutic (such as Viagra or Cialis), and/or certain other drugs that may be harmful because of their potential for abuse. Current list of DEA-controlled substances.

If you require any of these medications, please contact Patient Services by calling 1-844-665-4827 (or Florida patients may use the app) to schedule an appointment at a Sanitas Medical Center location near you.

mySanitas Chat with a Doctor is available every day of the week. Hours vary by state:

• Florida: Monday to Friday from 7 am to 11 pm, and weekends from 7 am to 8 pm
• New Jersey: every day of the week from 8 am to 4 pm
• Connecticut: every day of the week from 8 am to 4 pm

If you need immediate assistance from a Doctor and it’s after hours, please call 1-844-665-4827; otherwise we’ll respond to you first thing the following morning. 

If you reside in Florida and are a Florida Blue member, you will also have access to mySanitas Care Navigator and Patient Services Chat services:

• Care Navigator is available Monday through Friday from 8 am to 5 pm. 
• Patient Services is available every day of the week from 7 am to 8 pm.

Any messages received after hours will be answered the following morning.

Download our app called “mySanitas Chat” in the Apple Store or Google Play Store.

You can also sign in from your computer at mysanitas.com/chat.

• Existing Sanitas Connecticut, Florida and New Jersey patients with any health insurance plan accepted by Sanitas.
• Florida Blue members with myBlue individual plans who have selected Sanitas as their primary care provider, even if they have not had their first doctor visit at one of our Florida medical center locations.

• People who are not Sanitas patients or have not been to Sanitas in more than 24 months
• Sanitas patients residing outside of Connecticut, Florida or New Jersey.
• Sanitas patients who do not currently have insurance

To become a Sanitas patient, you’d need to schedule an appointment in any of our medical center locations and select one of our primary care providers as your ongoing doctor.

A team of bilingual Sanitas doctors will be available to answer your questions and help you with your concerns. Because it’s an on-demand service, you may or may not chat with the doctor you regularly see at Sanitas. However, the mySanitas Chat medical team will be able to see your medical history with Sanitas to ensure you have continuity of care and will update your profile in your medical record for your next visit to a Sanitas location.

After typing in your first message, the typical response time is less than three minutes or so. The doctor is there to quickly and efficiently help you. Stay online after you send your message and your chat will continue as long as you need it.

• You can register once you download the mySanitas app or from your computer at mysanitas.com/chat.
• Complete the registration form.  All fields in the form are required using the patient information, not the caregiver information. 
• You must establish verification by completing the CAPCHA at the bottom of the form.
• Once you complete the form, press the “REGISTER FOR MYSANITAS CHAT” button and you will see a confirmation page with the message: “Your registration has been received.”
• You will receive an email from “noreply@cirrusmd.com” to confirm your account and complete your registration. You must click on the link in this email to complete your registration and gain access to the platform.  If you don’t see the email right away, be sure to check in your junk/spam folder.
• For support during the registration process, please contact: support@cirrusmd.com

• It’s free.  A service for Sanitas patients 
• It’s convenient. Receive the care from anywhere, no appointment needed
• It’s fast.  Get the answers, diagnosis and treatment you need from a Sanitas doctor in minutes      
• It’s safe.  Chat, share images or video in a secure online environment 

• Desktop or laptop computer (ideally less than three years old)    
• PC operating system: Windows 7+; Apple operating system: OSX 10.6+
• Desktop web browser: preferably Google Chrome, Safari, or Firefox
• Webcam (most computers have a built-in webcam)
• Microphone (most computers have a built-in microphone)
• High-speed internet connection of at least 3.0 Mbps download / 1.0 Mbps upload

• An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 10+) 
• An Android device (less than 2 years old) with at least Lollipop 5.1+