mySanitas Chat is a patient service program for Florida Blue members that provides free online access to a Sanitas doctor for answers to your health questions through your mobile device or computer. It works like text messaging in a secure manner. Once you’re logged in, you can immediately start chatting with a Sanitas doctor. You can send images, documents or switch to video, if needed.

• When you feel ill or sick, but it’s not life threatening
• When you have a minor injury
• When you have general medical questions

mySanitas Chat is available every day of the week from 7 am to 8 pm. 
If you need assistance after hours and can wait, we’ll respond to you first thing at 7 am the following morning.  If you need immediate assistance, please call 1-844-665-4827.

Download our app called “mySanitas Chat” in the Apple Store or Google Play Store. 
You can also sign in from your computer at mysanitas.com/chat.

• Sanitas patients with any Florida Blue health insurance coverage plan.
• Florida Blue members with myBlue individual plans who have selected Sanitas as their primary care provider, even if they have not had their first doctor visit at one of our Florida medical center locations.

• People with insurance coverage from an insurance company other than Florida Blue
• Florida Blue members who are not Sanitas patients or have not selected Sanitas as their Primary Care Provider
• Sanitas patients residing outside of Florida

To become a Sanitas patient, you’d need to schedule an appointment in any of our Florida medical center locations and select one of our primary care providers as your ongoing doctor.

A team of bilingual Sanitas doctors will be available to answer your questions and help you with your concerns. Because it’s an on demand service, you may or may not chat with the doctor you’re seeing at Sanitas. 
The mySanitas Chat medical team will be able to see your medical history with Sanitas to ensure you have continuity of care and will update your profile in your medical record for your next visit to a Sanitas location.

There is a Sanitas doctor available every day from 7 am to 8 pm.  After typing in your first message, the typical response times less than three minutes or so. 
The doctor is there to quickly and efficiently help you.  Stay online after you send your message and your chat will continue as long as you need it.

• You can register once you download the mySanitas app or from your computer at mysanitas.com/chat.
• Complete the registration form.  All fields in the form are required using the patient information, not the caregiver information. 
• You must establish verification by completing the CAPCHA at the bottom of the form.
• One you complete the form, press the “REGISTER FOR MYSANITAS CHAT” button and you will see a confirmation page with the message: “Your registration has been received.”
• You will receive an email from “noreply@cirrusmd.com” to confirm your account and complete your registration. You must click on the link in this email to complete your registration and gain access to the platform.  If you don’t see the email right away, be sure to check in your junk/spam folder.
• For support during the registration process, please contact: support@cirrusmd.com

• It’s free.  A service for Sanitas patients who are Florida Blue members
• It’s convenient. Receive the care anywhere, any day from 7 am to 8 pm
• It’s fast.  Get the answers, diagnosis and treatment you need from a Sanitas doctor in minutes      
• It’s safe.  Chat, share images or video in a secure online environment 

• Desktop or laptop computer (ideally less than three years old)    
• PC operating system: Windows 7+; Apple operating system: OSX 10.6+
• Desktop web browser: preferably Google Chrome, Safari, or Firefox
• Webcam (most computers have a built-in webcam)
• Microphone (most computers have a built-in microphone)
• High-speed internet connection of at least 3.0 Mbps download / 1.0 Mbps upload

• An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 10+) 
• An Android device (less than 2 years old) with at least Lollipop 5.1+