mySanitas Chat with a Doctor hours vary by state:
- Florida: every day of the week from 7 am to 8 pm EST
- Texas: every day of the week from 8 am to 4 pm CST
- Tennessee: Monday to Friday from 9 am to 6 pm CST
- New Jersey: every day of the week from 8 am to 4 pm EST
- Connecticut: Monday to Friday from 8 am to 5 pm EST
If you need immediate assistance from a Doctor and it’s after hours, please call 1-844-665-4827; otherwise we’ll respond to you first thing the following morning.
If you reside in Florida and are a Florida Blue member, you will also have access to mySanitas Care Navigator and Patient Services Chat services:
- Care Navigator is available Monday through Friday from 8 am to 5 pm.
- Patient Services is available every day of the week from 7 am to 8 pm.
If you reside in Tennessee, you will also have access to mySanitas Patient Services Monday to Friday 9 am to 6 pm CST.
Any messages received after hours will be answered the following morning.