Sanitas patients can chat with a doctor about their health concerns—in minutes from their mobile device or computer. Let’s get you connected with a Sanitas doctor ASAP.
Download the mySanitas Chat App and talk to a doctor within minutes.
When you’re sick or dealing with a minor injury, it can be tough to make a trip to the doctor’s office. No need to wait for an appointment, or to rush out during lunch to see a doctor.
Whether you're at home, work, or school, with the mySanitas Chat app you get access to a Sanitas doctor to get medical advice and answer your questions.
Florida and Tennessee patients now have the option to do more than just access a Sanitas doctor with the mySanitas Chat app. Who would you like to chat with?
Chat with patient services to make or change an appointment, or get location, services or benefits information.
Chat with a doctor to get medical advice when you’re feeling ill, have a minor injury or medical question.
Chat with a nurse care navigator when you need medical advice regarding a chronic condition or your medications.
mySanitas Chat is a patient service program that provides free online access to a Sanitas doctor for answers to your health questions through your mobile device or computer. It works like text messaging in a secure manner. Once you’re logged in, you can immediately start chatting with a Sanitas doctor. You can send images, documents or switch to video, if needed.
Notice:
mySanitas Chat providers do not issue prescriptions for substances controlled by the Drug Enforcement Agency (DEA), non-therapeutic (such as Viagra or Cialis), and/or certain other drugs that may be harmful because of their potential for abuse. Current list of DEA-controlled substances.
If you require any of these medications, please contact Patient Services by calling 1-844-665-4827 (or Florida patients may use the app) to schedule an appointment at a Sanitas Medical Center location near you.
mySanitas Chat with a Doctor hours vary by state:
If you need immediate assistance from a Doctor and it’s after hours, please call 1-844-665-4827; otherwise we’ll respond to you first thing the following morning.
If you reside in Florida and are a Florida Blue member, you will also have access to mySanitas Care Navigator and Patient Services Chat services:
If you reside in Tennessee, you will also have access to mySanitas Patient Services Monday to Friday 9 am to 6 pm CST.
Any messages received after hours will be answered the following morning.
Download our app called “mySanitas Chat” in the Apple Store or Google Play Store.
You can also sign in from your computer at mysanitas.com/chat.
To become a Sanitas patient, you’d need to schedule an appointment in any of our medical center locations and select one of our primary care providers as your ongoing doctor.
A team of bilingual Sanitas doctors will be available to answer your questions and help you with your concerns. Because it’s an on-demand service, you may or may not chat with the doctor you regularly see at Sanitas. However, the mySanitas Chat medical team will be able to see your medical history with Sanitas to ensure you have continuity of care and will update your profile in your medical record for your next visit to a Sanitas location.
After typing in your first message, the typical response time is less than three minutes or so. The doctor is there to quickly and efficiently help you. Stay online after you send your message and your chat will continue as long as you need it.
Download the app now
Be ready to chat with a doctor the next time a question or symptoms come up.
